krkeya Privacy Policy

1 Introduction and Scope

krkeya ("we", "our", "platform") is an online betting and casino service operated for users in Bangladesh. This privacy policy applies to you when you visit our website (https://krkeya.cam), register an account, or use any of our services.

The purpose of this privacy policy is to clearly inform you about what personal information we collect, how we use it, how long we retain it, and what steps we take to keep your information secure. Your privacy at krkeya is our top priority.

By using our platform, you consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This policy is fully connected to our Terms and Conditions, and we recommend reading both documents together.

2 Information Collection

krkeya may collect your information in several ways. Full details are provided below:

2.1 Information You Provide Directly

When you register or fill out a form, the following information is collected directly from you:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for KYC verification)
• Address (division, district)
• Payment information — bKash, Nagad, Rocket, or Upay account number
• Bank account details (if bank transfer is used)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Your activity on the platform and session duration
• Information obtained from cookies and similar tracking technologies

2.3 Transaction and Gaming Data

Records of your deposits, withdrawals, betting history, and bonus usage are automatically stored in our system. This information is used for security audits and responsible gaming monitoring.

3 Purpose of Data Use

The information collected is used for the following purposes:

• Account creation, verification, and management
• Processing deposit and withdrawal transactions
• Meeting applicable legal obligations and KYC (Know Your Customer) verification
• Prevention of fraud, scams, and money laundering
• Providing customer support and resolving complaints
• Delivering personalized experiences and bonus offers
• Ensuring responsible gaming and detecting unusual behavior
• Improving the platform and resolving technical issues
• Sending important notifications via email and chat

We never sell or rent your information to third parties for advertising without your consent. Keeping your personal information secure at krkeya is our commitment.

4 Data Storage and Security

To ensure the security of your information, krkeya employs industry-standard technical and administrative measures. Our security framework is as follows:

4.1 Encryption Technology

All data transmissions are secured through SSL (Secure Socket Layer) encryption. All information exchanged between your browser and our servers remains encrypted.

4.2 Data Retention Period

Information is retained for as long as your account is active and, after account closure, for the period required by legal obligations. Transaction records may be kept for an extended period for audit and regulatory requirements.

4.3 Access Controls

Only authorized staff may access your personal information, and they are bound by strict confidentiality obligations. We regularly review and update our security measures.

4.4 Payment Information Security

bKash, Nagad, Rocket, or Upay account details and bank information are never stored in full on our servers. Payment processing is always completed through the relevant secure payment gateway.

5 Sharing Information with Third Parties

krkeya does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

5.1 Service Providers

We work with trusted third parties for payment processing, identity verification, and technology services. These partners are required to comply with krkeya's privacy policy and may only use the information for the specified purpose.

5.2 Legal Obligations

We are required to provide relevant information in response to court orders or valid requests from government or regulatory authorities. In such cases, we provide only the minimum information necessary.

5.3 Fraud Prevention

Relevant information may be shared with the appropriate authorities to prevent money laundering, fraud, or other illegal activity.

5.4 International Data Transfers

In some cases, your information may be processed on servers outside Bangladesh. In such cases, we ensure that the relevant country or service provider maintains adequate data protection standards.

6 Cookies Policy

krkeya uses cookies and similar tracking technologies to improve your experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security; without these, the platform will not function properly.
• Functional Cookies: Used to remember your preferences such as language and layout.
• Analytics Cookies: Used to analyze user behavior and improve the platform.

6.2 Managing Cookies

You can disable cookies from your browser settings. However, please note that disabling essential cookies will prevent access to some features of the platform.

7 Your Rights

You have the following rights regarding your personal information, and krkeya respects these rights:

7.1 Right to Know

You may contact us at any time to find out what information we hold about you. We will provide a full report within 30 days.

7.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you may request a correction. Common details can be updated directly from the profile section of your account.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information must be retained for a set period due to legal obligations.

7.4 Right to Object to Processing

You may ask to stop receiving marketing messages or object to your information being used for certain purposes. Please contact our support team for assistance with this.

7.5 Right to Data Portability

You may request your information in a convenient format that you can use on another platform.

8 Children's Privacy

krkeya strictly provides services only to users aged 21 and above. We do not knowingly collect any personal information from minors.

Age verification is mandatory at the time of registration. If we become aware that a minor's information has inadvertently entered our system, it will be deleted immediately and the associated account will be suspended.

If you suspect that a minor is using our platform, please contact [email protected] immediately.

9 Policy Changes

krkeya reserves the right to change or update this privacy policy at any time. For any significant changes, we will notify users in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be displayed on the platform.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after an update is published will be taken as your agreement to the terms of the new policy. We therefore ask that you read the policy carefully after each change.

10 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. The krkeya privacy team will review your matter with appropriate care.

We generally process privacy-related requests within 30 business days. If a complex matter requires more time, we will notify you.

To learn more about responsible gaming, please read our Responsible Gaming page.