krkeya Terms and Conditions

Welcome to krkeya. These terms and conditions ("Terms") apply to the use of the krkeya platform and all services included within it. These Terms form a legally binding agreement between you ("User") and krkeya.

By registering on the krkeya platform or using any of its services, you agree to comply with all provisions of these Terms. If you disagree with any part of these Terms, please refrain from using our platform.

krkeya reserves the right to amend these Terms at any time. If any changes are made, we will notify you via a notice on the platform or to your registered email address. Continued use of the platform after any changes will be taken as your acceptance of the revised Terms.

2.1 Registration Requirements

To open an account on krkeya, you must meet the following conditions:

• You must be at least 21 years of age.
• You must provide accurate and complete personal information.
• Each individual may open only one account.
• Opening multiple accounts or opening an account on behalf of someone else is strictly prohibited.

2.2 Account Verification

krkeya may request documents for identity verification at any time, which may include:

• A copy of your National ID (NID) or passport.
• Proof of address — such as a utility bill or bank statement.
• Proof of ownership of the payment method.

krkeya reserves the right to put withdrawals on hold until verification is complete.

2.3 Account Security

It is your responsibility to keep your account password and login details confidential. You must notify our support team immediately of any unauthorised use of your account. krkeya will not be liable for any loss resulting from sharing your account details with others.

3.1 Deposits

The following terms apply when making a deposit on krkeya:

• The minimum deposit amount is ৳100 (across all payment methods).
• Accepted payment methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Deposits are generally processed instantly.
• Withdrawals are generally attempted via the same payment method used for the deposit.
• Deposited funds may only be used for betting purposes.

3.2 Withdrawals

The following terms apply when withdrawing winnings:

• The minimum withdrawal amount is ৳500.
• Withdrawal processing generally takes 15 minutes to 2 hours.
• Account verification must be completed before a withdrawal request is processed.
• Additional documents may be requested if verification is required.
• krkeya reserves the right to suspend or cancel withdrawals in cases of suspicious activity.

3.3 General Payment Terms

All transactions are conducted in Bangladeshi Taka (BDT / ৳). If you experience any issue with a deposit or withdrawal, please contact our 24/7 live chat support immediately. In cases of illegal or fraudulent transactions, the account will be suspended immediately and the relevant authorities may be notified.

4.1 Welcome Bonus

New users are eligible to receive a 120% bonus of up to ৳8,000 on their first deposit. Bonus examples:

• Deposit ৳1,000 → ৳1,200 bonus → total balance ৳2,200.
• Deposit ৳14,000 or more → maximum ৳8,000 bonus → total balance ৳22,000.

After receiving the bonus, a 25x wagering requirement must be met before it can be withdrawn.

4.2 VIP Cashback Program

The krkeya VIP program has four tiers, each offering weekly cashback benefits:

• Bronze: up to 0.3% cashback per week.
• Silver: up to 0.6% cashback per week.
• Gold: up to 0.9% cashback per week.
• Platinum: up to 1.2% cashback per week.

You can progress to higher tiers based on your playing activity and engagement.

4.3 General Bonus Terms

• Bonuses are applicable once only and may not be used across multiple accounts.
• Bonus funds cannot be withdrawn directly.
• Bonus funds are not withdrawable until the wagering requirement has been met.
• krkeya reserves the right to cancel bonuses in cases of fraudulent activity.
• krkeya reserves the right to modify or cancel any bonus offer at any time.

5.1 General Betting Rules

All betting activity on krkeya is governed by the following rules:

• Your account must have sufficient balance before placing a bet.
• Once a bet is confirmed, it cannot be changed or cancelled (except in certain special circumstances).
• krkeya reserves the right to void or re-settle any bet placed due to a technical error.
• Placing bets on the same event from multiple accounts is prohibited.

5.2 Cricket Betting

Live betting is available on BPL, IPL, T20 World Cup, ICC tournaments and other international cricket matches. If a match is cancelled, abandoned or suspended indefinitely, bets will be settled according to standard rules.

5.3 Casino Games and Slots

All casino games and slots are operated in accordance with fair play principles. In cases of abnormal wins or losses arising from a fault in the game software, krkeya reserves the right to settle the matter in line with the game provider's guidelines.

5.4 Prohibited Activities

The following activities are strictly prohibited on the krkeya platform:

• Abusing bonuses or using the bonus system for fraudulent purposes.
• Using automated bots or software to place bets.
• Collusion or coordinating with others to exploit the system.
• Money laundering or any other illegal financial activity.
• Deliberately attempting to manipulate the outcome of a match or game.

The security of your personal information is of great importance to krkeya. We use SSL encryption to keep all data secure. Please read our Privacy Policy for full details on how we collect, use and store your information.

6.1 Use of Information

The information you provide may be used for the following purposes:

• Account verification and identity confirmation.
• Payment and withdrawal processing.
• Providing support services and communication.
• Ensuring platform security and preventing fraud.
• Meeting legal or regulatory obligations.

6.2 Sharing Information with Third Parties

krkeya does not sell or rent your personal information to any third party. However, information may be shared in the following circumstances:

• With payment gateway providers for transaction processing.
• When required by law or directed by authorities.
• When needed for fraud investigations.

krkeya is committed to ensuring responsible gaming. We believe betting and gaming is a form of entertainment — it should never be seen as a source of income.

7.1 Self-Regulation Tools

Users may take advantage of the following features:

• Setting deposit limits (daily, weekly or monthly).
• Setting session time limits.
• Temporarily suspending your account.
• Permanently closing your account (Self-Exclusion).

To learn more about responsible gaming, visit our Responsible Gaming page.

7.2 Protection of Minors

Anyone under the age of 21 is strictly prohibited from using krkeya. If it is found — at the time of registration or at any point afterwards — that a user is a minor, the account will be immediately closed and all transactions will be considered void.

All content on the krkeya platform — including logos, designs, software, text, graphics, videos and other materials — is the intellectual property of krkeya. Reproducing, distributing or using this content for commercial purposes without permission is strictly prohibited.

Content belonging to third-party game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe and other providers is protected under their respective copyrights.

krkeya will not be liable for any loss in the following circumstances:

• Loss caused by internet disconnection or technical issues.
• Issues arising from the failure of third-party services (payment gateways, game providers).
• Misuse of a user's account credentials.
• Service interruptions during unexpected server maintenance or upgrades.

krkeya is always working to improve service quality and strives to resolve any technical issues promptly.

10.1 Account Suspension by krkeya

krkeya may suspend or permanently close an account in the following circumstances:

• Violation of any provision of these terms and conditions.
• Evidence of fraudulent or illegal activity.
• Opening an account with false information.
• Evidence of operating multiple accounts.
• To comply with legal or regulatory requirements.

10.2 Account Closure by User

Any user may request account closure at any time via our 24/7 live chat support or email. Any pending withdrawals will be processed before the account is closed, subject to all terms and conditions being met.

If you have any dispute or complaint, please first contact our support team via 24/7 live chat or by email at [email protected]. Our support team will try to resolve the matter as quickly as possible.

If the internal resolution is not satisfactory, the dispute may be settled through mediation with the consent of both parties. All applicable laws and regulations will be followed in resolving any dispute.

krkeya reserves the right to partially or fully amend these terms and conditions at any time. The notice period will be determined based on the extent and significance of the changes. For significant changes, users will be notified in advance at their registered email address.

Continued use of the platform after any changes will be understood as your acceptance of the revised terms and conditions. You are advised to visit this page regularly to protect your rights.